I have placed an order, but I have still not received an order confirmation?

Please ensure that you have entered the correct e-mail address. The order confirmation is always sent to the e-mail address typed in. If this e-mail address is correct, please check whether the confirmation e-mail may have been filtered into your spam folder. If your cannot find your order in this overview and also haven’t received a confirmation e-mail, please contact us asap at

Can I arrange to pick up the goods if I live in Copenhagen?

Sometimes it can be arranged, yes, but please notice that we have free shipping on all orders, so you will not have to pay for shipping. If you are in a hurry, please let us know, either on a mail ( or sent an SMS to +4528897331.

Which countries do you ship to?

We ship to all countries world wide.

What about sales tax and other duties?

All prices includes sales tax. If your order is being shipped outside the European Union, the taxes and customs duties will have to be paid by the recipient upon delivery of your order. You are responsible yourself to follow you countries tax and duty regulations, which AN IVY can not be held responsible for. Be aware that the shipment of products to outside EU countries can be delayed, as the packages have to go through customs.

How do I return an item?

Making a return or exchange is easy. Within 14 days from you receive it, please let us know that you want to return or exchange the item(s). After this, please send the goods as soon as possible. The customer pays the shipping himself.

When we receive the product – and if it is in a acceptable condition – we will as soon as possible transfer the full purchase amount back to your account.

Please send returns to the following address:
ATT: Nikolaj Dylsing Olsen
Nakskovvej 42,
2500 Valby

Is credit card payment secure?

Yes! When purchasing a product on, your personal data and your credit card data is encrypted with a system called “Secure Socket Layer” (SSL)

How long does delivery take?

Danish orders: 1-3 days. We try to ship out all orders as soon as we can. Most orders are shipped within the next 24 hours and then it just takes 1 day more for you to receive the order.

International shipping: Differs a lot from country to country. If you live in a country outside of EU, customs can delay your shipping. Expect 5-10 days.

Do I get customer advantages by signing up for the newsletter? 

Yes, by doing so you will receive special offers, updates and invitations to events held by AN IVY.