Terms & conditions

Delivery and prices

All parcels are shipped with Post Denmark. Fast service is important to us, we try to ship all parcels within 1-2 workdays.


Danish customers:
At AN IVY you have several options regarding shipping:
Delivery to optional pickuppoint: FREE

Delivered to the door: 39,- DKK

Delivered to company adress: 49,- DKK

International customers:
Shipping cost: 49,- DKK (6,5-7€)


Making a return or exchange is easy. Within 14 days from you receive it, please let us know that you want to return or exchange the item(s). After this, please ship the good as soon as possible.

When we receive the product – and if it is in a acceptable condition – we will as soon as possible transfer the full purchase amount back to your account.

Please send returns to the following address:
ATT: Nikolaj Dylsing Olsen
Nakskovvej 42,
2500 Valby

Personal informations

AN IVY follows the official Danish customer protection guidelines and laws from Denmarks National Consumer Agency. Your informations – such as name, address and mail, is encrypted to us and are only used to take care of your order and issue newsletters if you have accepted this.

Likewise it is used to keep you updated if anything goes wrong like delayed delivery. The order confirmation will also be send by email. Your informations will be stored 2 years in order of demands of laws.


The safety of your information is a top priority for us. NETS is used as a gateway for payments and uses the safe protocol SSL. SSL encrypts the informations between the internet browser (card owner) and the internet server (the company). This means that your information which are transferred by the payment with your card, is protected through the transfer between you and us. SSL is a very used way and is very safe.


All products are covered by the Danish Sale of Goods Act rules for 24 month warranty.

The warranty means that you as a customer can complain about defects in the goods,that have occurred within 24 months after purchase.

The warranty does not cover when errors or damages caused by misuse, lack of maintenance or normal wear and tear.

Please tell what the problem is when sending it to us.

Order Confirmation

Right after you have given your order, you will receive the confirmation by email. This contains your order-number, name, address, payment type and a list of your ordered goods.

Payment & prices

Payment is possible with Dankort, Visa, Mastercard, Paypal, Visa Electron and JCB.

When your order you give your cardnumber, the expire date and your CVC. There are no fees when using your cards. The money will be cashed in when the goods are send – not before.

We have the right to cancel any orders if obvious mistakes are present.

If your order comes from an EU country you pay no duty under the rules of free movement of goods. If you order from a country outside of the EU you are responsible yourself to follow you countries tax and duty regulations, which AN IVY cannot be held responsible for.