Delivery Information and Returns
AN IVY's parcels are shipped with either DHL or GLS depending on the country of delivery.
Prices also depend on what country your order is going to be delivered to.
However, please be aware that we offer free shipping on all orders above 100€.
We usually ship your order within 24 hours from the time you place it. Depending on what country your package will be delivered to it takes between 2-5 working days.
Making a return or exchange is easy. Please let us know within 365 days from you place your order that you want to return or exchange the item(s). After this, please ship the good as soon as possible.
When we receive the product – and if it is in an acceptable condition – we will transfer the full purchase amount as soon as possible back to your account. Return shipping is paid for by you.
Please note when returning a shirt that the shirt has to include all the original packaging material. Otherwise we cannot accept the refund. Please also fold the shirt like it was when you received it.
If the item is not returned in the same condition as it was when receiving it you may get your return rejected or you may only get a partial refund.
Please send returns to the following address:
Dalgas Boulevard 48