Delivery Information and Returns
AN IVY's parcels are shipped with either Postnord, DHL or GLS depending on which country we ship to.
Prices also depends on what country your order has to be delivered to.
However, we offer free shipping on all orders above 100€.
We usually ship your order within 24 hours from the time you place it. Depending on what country your package will be delivered to it takes between 2-5 working days.
Making a return or exchange is easy. Within 365 days from you place your order, please let us know that you want to return or exchange the item(s). After this, please ship the good as soon as possible.
When we receive the product – and if it is in a acceptable condition – we will as soon as possible transfer the full purchase amount back to your account. You have to pay the shipping back to us yourself.
Please note when returning a shirt, the shirt has to come with all the original packaging material. Otherwise we cannot accept the refund. Please also fold the shirt like it was when you received it.
If the items is not delivered back in the same conditions as they were when receiving it you may get your return rejected or you may only get a partial refund.
Please send returns to the following address:
Dalgas Boulevard 48