Terms and Conditions
These terms and conditions are developed by AN IVY Copenhagen ApS.
Payment & prices
AN IVY accepts payment with VISA-Dankort, all VISA payment cards, all MasterCard debit cards, MobilePay and ViaBill. The payment will be processed when your order has been shipped - not before.
All prices are shown in euro and includes VAT if you order within the EU. If you order from a country outside of the EU you are responsible for following your country's tax and duty regulations for which AN IVY cannot be held responsible.
When you place an order you will have to enter your card number, the expiration date and your CVC. No credit card fees will be added to your final price.
AN IVY has the right to cancel any orders if obvious mistakes are present.
Delivery
AN IVY's parcels are shipped with either DHL or GLS depending on the country of delivery.
Prices also depend on the country of delivery.
However, please note that we offer free shipping on all orders above 100€.
We usually ship your order within 24 hours from the time you place it. Depending on what country your package will be delivered to it takes between 2-5 working days.
Returns
Making a return or exchange is easy. Within 14 days from receiving your package, please let us know that you want to return or exchange the item(s). Afterwards please send the item(s) as soon as possible. You will have to pay for return shipping and take care of eventual VAT and import taxes. If any payment is required for AN IVY in order to receive the package, it will be denied.
When we receive the product – and if it is in an acceptable condition – we will transfer the full purchase amount back to your account as soon as possible.
Please note when returning a shirt that the shirt has to include all the original packaging material. Otherwise we cannot accept the refund. Please also fold the shirt like it was when you received it.
If the item is not returned in the same condition as it was when receiving it you may get your return rejected or you may only get a partial refund.
Please send returns to the following address:
AN IVY
Nansensgade 86, kld. th
1366 Copenhagen
Denmark
Guarantee
All products are covered by the Danish Sale of Goods Act rules for 24 month warranty.
The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase.
The warranty does not cover errors or damages caused by misuse, lack of maintenance or normal wear and tear.
Please let us know what the problem is when sending it to us. If your complaint is justified you can either get the item repaired or changed, get your money back or a price reduction depending on the specific situation.
Personal information
AN IVY follows the official Danish customer protection guidelines and laws from Denmark's National Consumer Agency. Your information – such as name, address and e-mail address - is encrypted and is only used to complete your order and send you newsletters if you have subscribed to this.
Additionally it is used to keep you updated if anything goes wrong with your order like delayed delivery. The order confirmation will also be sent by email. Your information will be stored 2 years in accordance with Danish law.
Safety
The safety of your information is a top priority for us. We use NETS as a gateway for payments and use the safety protocol SSL. SSL encrypts the information between the internet browser (card owner) and the internet server (the company). This means that the information transferred by the payment with your card is protected. SSL is a widely used safety protocol and is very safe.
Order Confirmation
Right after you have given your order, you will receive the confirmation by email. This contains your order-number, name, address, payment type and a list of your ordered items.
